If you receive your order and it doesn't meet your expectations, please give us a call or email us to let us know as soon as possible. If you choose to return any part of an order you can return it to Jollys and we will exchange it for something different or refund your money.

Please return unwanted items within 14 days of receipt. Jollys will refund the money that you paid for the returned item, but not the original postage (unless product sent is faulty).

​If you received two of the same item as a gift, we can exchange one for something different - as long as the item was from Jollys originally and it is in perfect condition.

Call us on (01832) 358915 to arrange the return.

If your item is faulty or develops a fault during use, please contact us as soon as possible and we will do our best to get a replacement for you, help you to choose something different or refund your money.

This policy does not affect your statutory rights.