Secure Payment - Jollys uses PayPal for taking payment for your shopping. This is a secure online payment service and you don't have to have a PayPal account to use it. Use your credit or debit card to make a payment through PayPal. Jollys do not see any of the card details at any point and they do not reach our IT system.

Pricing - All prices on our website are in Pounds Sterling and include VAT at 20%. We check the prices of our products every week and we try hard to keep them in line with our competitors or as close as we can sensibly be.

Discounted Items - Discount and promotional offers are for limited time periods only. All offers are subject to change at our discretion without prior written notification.

Portrayal of Products - Measurements of products and packaging are detailed where possible and are approximate. The reproduction of colours is as accurate as photographic and publishing processes will allow. While every effort has been made to portray items accurately, slight variations may occur.

Product Safety - All Jollys products comply with appropriate UK safety and consumer regulations. Our toys comply with EC Toy Safety Regulations and, where appropriate, carry the CE mark. Jollys will contact you in the event that any product is recalled, or post on our website details of a product recall.

Privacy - If you place an order, you will need to provide your name, delivery address, phone number and email address. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery.

Security - We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling Your Personal Information - We will not sell, distribute or lease your personal information to third parties unless we have your permission. You may request details of personal information which we hold about you under the General Data Protection Regulation 2018. If you believe that any information we are holding on you is incorrect or incomplete, please call or email us as soon as possible. We will promptly correct any information found to be incorrect.

Cancelling Your Order - You are entitled by consumer law to cancel your sales contract with Jollys if you wish, providing you do so within 7 working days of receipt of the goods.

If you wish to cancel your order before goods are despatched please email or call us as soon as possible to let us know - charlotte@jollystoys.co.uk or (01832) 358915. If your order has already been despatched or you have received it, please also give us a call to arrange return.

Returns - If you receive your order and it doesn't meet your expectations, please give us a call or email us to let us know as soon as possible. If you choose to return any part of an order you can return it to Jollys and we will exchange it for something different or refund your money.

Please return unwanted items within 14 days of receipt. Jollys will refund the money that you paid for the returned item, but not the original postage. Call us on (01832) 358915 or email Charlotte@jollystoys.co.uk to arrange the return.

If your item is faulty or develops a fault during use, please contact us as soon as possible and we will do our best to get a replacement for you, help you to choose something different or refund your money.

This policy does not affect your statutory rights.

Contact Us

Jollys Toys, 28a High Street, Thrapston, Northamptonshire, NN14 4JH

Telephone: (01832) 358915

Email: charlotte@jollystoys.co.uk

We are very responsive to emails and calls.


Updated November 2020